Sona Game's Terms & Conditions

Sona Game (hereinafter referred to as the "Platform" or "we") is a digital entertainment service operating for online betting and gaming users in Bangladesh. These Terms & Conditions constitute a legal agreement between you and Sona Game.

By accessing, registering on, or using any service on our platform, you are deemed to have read, understood, and agreed to abide by these Terms & Conditions in full. If you do not agree with any part of these terms, you are advised not to use Sona Game.

Sona Game is intended purely for entertainment. Participation on this platform is entirely voluntary, and users engage at their own discretion and risk. Sona Game takes responsible gaming seriously and has put in place a range of protective measures to support our users.

These Terms & Conditions are written in Bengali and that version is final. In the event of any ambiguity, the interpretation of Sona Game's authority shall be binding.

To open an account on Sona Game, the following eligibility requirements must be met:

• Applicants must be 18 years of age or older.
• All information provided at the time of registration must be truthful, accurate, and complete.
• Each individual may create only one account.
• Only one account can be registered per mobile number.
• Multiple accounts registered at the same family address may be approved subject to verification.

After registration, Sona Game may at any time request identity verification (KYC) documents, such as a national ID, passport, or other valid documents. Failure to provide these within the specified period may result in a temporary account suspension.

Account security is entirely the user's responsibility. Never share your password with anyone. If you suspect your account has been hacked or accessed without authorization, contact our support team immediately.

Sona Game offers fast and secure transactions through Bangladesh's popular mobile banking services. The following rules apply to all deposits and withdrawals:

• All transactions must be made using a mobile banking account registered in your own name.
• Funds sent from third-party accounts will not be accepted and will be returned.
• If KYC verification is not completed at the time of withdrawal, additional documentation may be required for larger amounts.
• If fraud is suspected, withdrawals will be placed on hold pending investigation.
• Processing times may be longer during banking system outages or on public holidays.

Sona Game offers attractive bonuses and promotions for both new and existing members. All bonuses are subject to specific terms that must be met before any withdrawal can be made.

• Wagering Requirement: Specific wagering requirements apply to each bonus (typically 10x to 30x), as detailed in the respective bonus offer description.
• Validity: Each bonus has a set expiry period. If the wagering conditions are not met before it expires, the bonus will be forfeited.
• Game Limits: Some bonuses are only valid on specific games. Please read the bonus details carefully.
• Multiple Bonuses: Multiple bonuses generally cannot be used simultaneously unless explicitly stated otherwise.
• Referral Bonus: You can earn a bonus by referring a friend, but the bonus will only be activated once that friend makes a genuine deposit and places a bet.

Sona Game reserves the right to modify, suspend, or cancel any promotion without prior notice. Visit the promotions page on the platform for the latest information on active promotions.

The following rules apply at all times when placing bets on Sona Game:

• Once a bet is confirmed, it cannot be cancelled or modified.
• If a match or event is cancelled, the stake will be returned to the user's account.
• Odds in live betting can change at any time; the odds at the moment your bet is confirmed are final.
• Sona Game will not be liable for bet processing failures caused by technical issues, though any affected funds will be refunded.
• The minimum bet amount varies by game and is clearly stated on each game's page.
• The maximum payout is determined by the type of game.

Sona Game uses certified RNG technology across all games, which is regularly audited by independent third-party firms. All outcomes are entirely fair and random.

All Sona Game users must refrain from the following activities:

• Creating multiple accounts or using another person's account.
• Using bots, automated software, or hacking tools.
• Participating in match fixing or coordinated betting manipulation.
• Using Sona Game for money laundering or any other illegal financial activity.
• Attempting to gain unauthorized access to the platform's systems.
• Harassing, intimidating, or deceiving other members.
• Creating an account under a false identity or using another person's information.

Sona Game reserves the right to temporarily suspend or permanently close an account under the following circumstances:

• Violation of any provision of these Terms & Conditions.
• Failure to submit KYC documents within the specified timeframe.
• If an account has had no activity for an extended period (typically 12 months), it will be considered inactive.
• The user requests account closure.
• By order of a court or regulatory authority.

Users may also request account closure at any time through the support team. Any remaining balance must be withdrawn to your mobile banking account before the account is closed.

Sona Game firmly believes that gaming is a form of entertainment, not a financial solution. That's why responsible gaming is a core part of our values.

• Deposit Limits: You can set your own deposit limits on a daily, weekly, or monthly basis.
• Self-Break: You can lock your own account for a set period, such as 1 week or 1 month.
• Permanent Exclusion: If you'd like to take a long-term or permanent break from gaming, please contact our support team.
• Reality Check: If you play for an extended period without a break, the system will automatically suggest taking one.

If you feel that gaming is having a negative impact on your life or someone you know, please visit our Responsible Gaming Visit the page or get in touch with our support team.

Sona Game is committed to maintaining a fair and transparent relationship with all users. Any disputes or complaints will be handled through the following process:

• Step One: Reach us directly via support chat or email. Most issues are resolved within 24–48 hours.
• Step Two: If the issue is not resolved at the first step, please submit a formal complaint. Our senior team will respond within 7 business days.
• Step Three: If neither step resolves the issue, the matter will be referred to an independent third party for arbitration.

Including your account ID, transaction date, amount, and a detailed description of the issue when submitting a complaint will help us resolve it faster.

Sona Game reserves the right to amend these Terms & Conditions, in part or in full, at any time. Users will be notified via their registered mobile number or email before any changes take effect.

• Continued use of the Platform after any changes have taken effect will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request account closure and receive a refund of any remaining balance.
• If any part of these Terms is found to be legally unenforceable, the remaining provisions will continue to be fully valid and in effect.

For any questions regarding these Terms & Conditions, please contact our Help Center Visit us or contact us directly.