We believe privacy is your right. At Sona Game, your data is protected with strict security measures and is never shared with third parties without your consent.
Sona Game's Core Privacy Protection Pillars at a Glance
All your personal data and transaction records are protected with 256-bit SSL encryption. No third party can read or alter this information.
Sona Game never sells your personal data or uses it for advertising purposes. Your information is used solely to improve our services.
Your National ID or passport details are stored on secure servers and used solely for identity verification purposes.
All data is stored on secure, internationally certified servers. Regular backups and security audits ensure your data remains protected at all times.
If any unusual activity is detected on your account, you will be notified immediately by SMS or email. Your account remains under your control at all times.
You can request deletion of your personal data at any time. Sona Game does not retain any information beyond what is required by law.
Sona Game is one of Bangladesh's most trusted online gaming platforms. We firmly believe that protecting the privacy of your personal information is among our most important responsibilities. This Privacy Policy explains in detail how Sona Game collects, uses, stores, and safeguards your data.
By logging in to or registering on Sona Game, you are considered to have read and agreed to this Privacy Policy. We therefore encourage you to read it carefully.
Sona Game collects two types of information — data you provide voluntarily, and data collected automatically during your use of the platform.
Information you provide directly:
Automatically Collected Information:
Important: Sona Game never collects or stores your full bank account details, credit/debit card numbers, or mobile banking PIN.
Sona Game collects your information only for specific, transparent purposes. We never collect data beyond what is strictly necessary.
| Data Type | Purpose of Collection |
|---|---|
| Name & Contact Information | Account Creation & Customer Support |
| National ID | Age Verification & Identity Confirmation (KYC) |
| Mobile Banking Number | Deposit & Withdrawal Processing |
| IP & Device Information | Fraud Prevention & Security |
| Gaming History | Responsible Gaming Monitoring & Service Improvement |
| Browsing Behavior | Delivering a Personalized Experience |
Sona Game uses the information it collects for the purposes outlined below. Each use is specific and directly tied to improving the quality of service you receive.
Sona Game never sells or rents your information to third parties for advertising purposes. Your data is used exclusively to improve Sona Game's services.
Sona Game shares data with third parties only in strictly limited circumstances and only to the extent necessary. Those situations are clearly outlined below:
Our Commitment: Sona Game never sells, rents, or exchanges your information to advertising companies, data brokers, or any other third party for commercial purposes.
All third parties with whom data is shared are contractually bound to uphold Sona Game's privacy standards.
Sona Game uses cookies on its website to enhance your browsing experience. Cookies are small text files stored in your browser.
Types of cookies we use:
You can disable cookies through your browser settings, though this may limit certain features. Disabling essential cookies may prevent you from logging in.
Every Sona Game user has certain fundamental rights over their own data. We respect these rights and are committed to helping you exercise them.
You can view all the information we hold about you.
You may request corrections to any inaccurate or outdated information.
Under certain conditions, you may request that your data be deleted.
You may request that your data not be used for specific purposes.
You may request a downloadable copy of your data.
You may object to your data being used for specific purposes.
To exercise any of these rights, please contact our support team. We typically respond within 30 business days.
Sona Game does not retain any information longer than necessary. Separate retention policies apply to different types of data.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Compliance |
| Transaction Records | 7 Years | Financial Regulatory Requirements |
| KYC Documents | 5 years after account closure | Identity Verification Policy |
| Gaming Logs | 3 Years | Dispute Resolution |
| Communication History | 2 Years | Service Quality Improvement |
| Marketing Preferences | Until Consent Is Withdrawn | Personalized Service |
Once the retention period expires, data is securely deleted or anonymized.
Sona Game strictly does not provide services to anyone under 18. We take the privacy and protection of minors very seriously.
If you become aware that a minor is using Sona Game, please contact us immediately. We will act promptly and close the associated account.
Sona Game may update this Privacy Policy when necessary. We will notify you of any changes.
Last Updated: January 2026. Next review scheduled for July 2026.
If you have any questions, concerns, or complaints about this Privacy Policy, please don't hesitate to reach out. Sona Game's data protection team is always here to help.
For any requests related to data deletion, correction, or account matters, please contact our Help Center Visit us.
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